When it comes to monitoring the IT environment, it is common that everyone has his or her own truth about the subject. But surely, one thing that still confuses many professionals is the effectiveness of monitoring solution.
When talking about information technology management, especially about monitoring, many people still believe that the X or Y tool is best suited because it is better positioned in the market or they still believe that if they buy the most expensive solution all their problems will be solved.
In reality, it is not how it works!
Monitoring goes far beyond installing tools and setting alert levels. It is a necessary continuous management of indicators, it must have the correct environmental documentation and a team well-prepared in the processes related to its operation.
After all, a tool that sends a text message or an automatic email does not solve the problem. Alerts tend to be ignored and emails redirected to a folder that no one reads.
To take advantage of the benefits of monitoring, it is important to have an alert panel that consolidates all the information and risks into clear KPI, and have a prepared team watching the environment closely and ready to act when there is a notification alert.
Strategic management in information secutity policy
Another key point is the management of performance and availability indicators. Most of the time, managers deal with improvement plans based on registered incidents, but there are other relevant things that are left out and that no market solution has.
An example of this is what happens to the data links. Companies invest heavily in the contingency of data links, but they continue to control their KPI based on the number of incidents (tickets), when in fact they should be controlled based on the availability of the environment as a whole.
In this new view, if we have two links in one location and only one of them was unavailable, the business would not stop. We have contingency and it was worth the investment!
But why do people keep measuring and controlling it in the old way? Simple! Because the tools available in the market do not offer this kind of view.
We should look at the environment through the business impact perspective. And the same must be done with an incident happening at two o’clock in the morning, this probably offers less impact than another incident that happened at two o’clock in the afternoon. Also consider business features, such as: shutdown period, seasonality of sales or production etc.
Make decisions based on monitoring
Monitoring is very functional when actions are taken in real time, but it is even more useful when you add a business impact view.
Your chance of making assertive decisions is greater when you have an environment monitoring that is efficient and controlled by a management panel. After all, you can track the bottlenecks in real-time, and you can define what measures need to be taken to correct gaps, always optimizing IT resources and reducing costs.
This is what your internal customer needs and this is the direction your management needs to evolve. All the rest is “Moniboring”.