What do you do with the alerts sent by your company’s monitoring system? On a daily basis it is not easy to monitor a multitude of items that are under IT management to ensure business continuity. So, the natural tendency is that, in face of incidents, decisions are made according to the problems and data assessment based on categories or features, which is not always the best decision.
When you have a problem, usually the strategy is to solve it at any cost. The point is that this cost can not be recurrent nor endless. This type of action tends to affect the performance of the team, the budget and even become inefficient in the long term.
Monitoring goes far beyond installing tools and setting alert levels. It needs a continuous management of indicators, to map the location and impact of each of the monitored items, lots of environmental documentation, well trained staff in the processes related to this operation and, mainly, management.
After all, a tool that sends a text message or an automatic email does not solve the problem. Alerts tend to be ignored and emails redirected to a folder that no one reads. That is “Moniboring”.
